The Mentee Handbook

When you first sign up, we ask three gentle questions: where you are right now, what you'd like to be different in six months, and what kind of mentor would help most. They're optional, private to you, and you can change them any time.

Don't overthink them. A rough answer today beats a perfect answer never, and everything you write becomes the starting picture your mentoring builds on.

Then name one thing you'd like to get better at. If the words won't come, the platform helps you sharpen them. Start with one; you can add more later.

Your Home is yours alone: your starting picture, your focus areas, your thinking between sessions. Nothing here is visible to anyone else, including your mentor, unless you choose to bring it into a shared conversation.

Use it to think out loud. The clearer you are about what you're working on, the more your mentoring hours are worth.

Bring someone you already trust. Most people already know someone whose judgement they respect: a former manager, a senior peer, someone who's been where you're heading. Leverage helps you ask.

Asking feels like a big deal. It isn't. You're not asking them to become your mentor for life; you're asking for their thinking on one thing you're working through. That's smaller, clearer, and easy to say yes to. The platform will even draft the invitation for you, in your voice, based on how you know them. Mentors you invite join free, always. They'll never be charged anything.

Book a vetted Leverage mentor. When the right person isn't around you, browse our mentors. Every one has been met personally, experience checked, and trained in how we run sessions. Watch their intro video to get a feel for who they are and how they work; it's the fastest way to know if someone's your person. Still unsure? You can request a free 15-minute intro call, at the mentor's discretion. If it clicks, book a session; if it doesn't, try someone else.

Pick a length (30 or 60 minutes), pick a time from the mentor's calendar, and pay securely by card. You'll get a confirmation with a calendar invite, and your shared workspace opens straight away.

Your first paid session is backed by our guarantee. If it isn't useful, tell us within 7 days and we'll refund it in full. See our terms for details.

If you need to cancel: more than 48 hours before the session, you receive a full refund. Between 24 and 48 hours, you receive a session credit to use another time. Inside 24 hours, the session stands, so if you can, message your mentor instead and use the time. Need to change the time? Cancel (outside 48 hours) and rebook the slot that suits.

Every session has a Session prep card: what are we talking through, what would make this useful, any key context. Fill it in before you meet. It takes five minutes, your mentor reads it before the session, and it's the difference between a good chat and a session that moves something.

The session plan also carries anything left over from last time, so nothing gets dropped.

The video room opens inside your shared workspace 15 minutes before the start; there's nothing to install and sessions are never recorded.

You and your mentor share a live canvas: both of you can type at the same time, and notes save automatically. Use it. The notes you take together become the record you act on later.

Before you finish, agree one or two actions, each with an owner and a date. Then complete the session: that locks in the recap, and your next session opens with exactly what you agreed. Progress compounds when nothing evaporates.

Do the actions. That sounds obvious, but it's where mentoring succeeds or fails, and it's why we track them. Your mentor sees the same list you do, which is friendly pressure of the best kind.

Use your private Home space to note what happened, what worked, and what you want to bring next time.

Your conversations belong to you and your mentoring partner, full stop. If you're part of a team plan, your employer sees engagement only: that people are active and sessions are happening. They can never see the content of any conversation, any note, or any goal. Speak freely; that's the point.

• Is my mentor paid? If you invited them, they join free and aren't paid through the platform; it's a relationship, not a gig. If you booked a vetted mentor, they set their rate and are paid automatically after each session.
• What if my mentor and I aren't clicking? For booked mentors: no hard feelings, book someone else, and remember the first-session guarantee. For invited mentors: you can archive the relationship any time from your settings.
• Can I have more than one mentor? Yes. Different challenges deserve different people, and each pair gets its own private space.
• What does it cost? Your subscription covers your space and any mentors you invite. Booked sessions are priced per session at the mentor's own rate. Start with a 14-day free trial, no card required.
• Something not working? Email hello@leveragementoring.com.au. A real person reads it, usually the same day.